10800 Privacy Policy — Protecting Our Users' Data
This Privacy Policy describes how the 10800 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to taking your privacy seriously and upholding established data protection standards.
By registering or using the 10800 platform, you agree to the data collection and processing practices described in this document.
Policy Contents
- Information We Collect
- Purpose of Data Use
- Cookies & Tracking
- Storage & Security
- User Rights
- Sharing & Policy Changes
Information We Collect from Users
The 10800 platform collects several categories of information from users during registration, platform use, and transaction processing. Collecting this information is necessary to provide a secure, fast, and relevant service to Malaysian users.
Full name, phone number, email address, date of birth, and username provided at registration. This information is used to verify your identity and manage your account.
Device type, operating system, browser version, IP address, and device identifier. This information helps us detect unauthorised access and optimise the mobile experience.
Transaction details in MYR (RM) including deposit and withdrawal records. Full card numbers are never stored — we only retain the information necessary for transaction records.
Activity logs including games played, bets placed, session duration, and in-platform navigation patterns. This data is used for product improvement and fraud detection.
General location based on IP address is used to verify that the service is being accessed from a permitted region. We do not collect GPS data or precise location information from your device.
Conversation records with the 10800 customer support team via live chat or email are retained for quality control and dispute resolution purposes.
How Your Data Is Used
10800 uses collected information solely for legitimate purposes directly related to providing services to users. We do not use user data for purposes beyond the scope stated below without first obtaining explicit consent.
- Identity verification and account registration — ensuring every account is unique and belongs to a verified individual aged 18 and above.
- Processing deposits and withdrawals in MYR — accurately and securely verifies and records all financial transactions.
- Fraud detection and account security — identifies suspicious activity patterns and blocks unauthorised access to user accounts.
- Service communications — sending important notifications relating to your account, transactions, or policy changes via email or in-platform messages.
- Platform improvements — analysing usage patterns to improve platform performance, interface, and overall user experience.
- Legal compliance — meeting reporting and record-keeping requirements under applicable Malaysian law.
10800 will not use your data to serve third-party advertisements without your consent, nor will we sell your personal information to any external company.
Use of Cookies & Tracking Technologies
The 10800 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and analyse platform performance. Cookies are small text files stored in your browser when you visit a website.
Essential Cookies
Required for core platform functions such as maintaining login status, active bet slips, and language preferences. These cookies cannot be disabled without directly affecting platform functionality.
Performance Cookies
Collects information on how users interact with the platform — pages visited, time spent, and any errors encountered. This data is used in aggregate form for improvement purposes.
User Cookie Controls
Users can manage cookie settings through their browser preferences. Disabling certain cookies may affect some platform functionality, but will not block access to core content.
Cookie Retention Period
Session cookies are deleted when you close your browser. Persistent cookies are stored until a set expiry date or until you manually remove them through your browser settings.
Data Storage & Technical Security Measures
How We Store Your Data
All 10800 user data is stored on servers protected with encryption and strict access controls. We use SSL encryption for all data communications between your browser and the platform's servers, ensuring that information in transit cannot be intercepted by third parties.
Sensitive data such as passwords is stored in hashed form and is unreadable by anyone, including 10800's internal staff. Financial transaction records in MYR are retained in accordance with the periods prescribed by applicable accounting regulations.
How Long We Retain Your Data
Active account data is retained for as long as the account remains active. Following account closure, core data is kept for the minimum period required under Malaysian law for audit and compliance purposes. Data that is no longer needed will be securely deleted or anonymised.
Security Measures: We enforce role-based access controls, 24/7 system monitoring, and regular security audits to ensure user data is always protected against unauthorised access or data breaches.
User Rights Over Personal Data
Users of the 10800 platform have certain rights regarding their personal data, in line with sound data protection principles. You may exercise the following rights by contacting our support team.
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days upon identity verification.
Right to Rectification
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting 10800 customer support directly.
Right to Erasure
You may request the deletion of your personal data. Please note that certain data may need to be retained to fulfil legal or audit obligations before it can be removed.
Data Sharing with Third Parties
10800 does not sell or rent users' personal data to third parties. We may share necessary information with licensed payment processors (such as banks or the DuitNow payment gateway) solely for the purpose of processing transactions in MYR. These third-party processors are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose. We may also disclose information where required by law or a valid court order in Malaysia.
Policy Changes & How to Contact Us
Privacy Policy Updates
10800 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data practices, legal requirements, or platform improvements. Any material changes will be communicated to registered users via email notification or in-platform notice prior to taking effect. The most recent update date is displayed at the top of this document for your reference.
Continued use of the 10800 platform after any amendments take effect will be considered acceptance of the revised policy. We encourage users to revisit this page periodically to stay informed on how we protect your privacy.
Contact Us About Data Privacy
If you have any questions or concerns, or wish to exercise your user rights under this Privacy Policy, please contact the 10800 data privacy team through the following channels:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 via the in-platform chat icon after logging in.
Our team will endeavour to respond to all privacy-related enquiries within 7 to 14 business days. For more information on using the platform, please refer to the FAQ us.
Your Data Is Safe with Us
10800 puts the security and privacy of Malaysian users first. Register with confidence — all your information is protected to strict security standards.